Frequently Asked Questions

Product

What is beef tallow, and why do you use it?

Beef tallow is a time-honoured, nutrient-dense fat rich in skin-compatible lipids. We use it because it mirrors the biology of your skin far more closely than plant oils — delivering deep nourishment without filler.

Is it suitable for sensitive or acne-prone skin?

Yes. Our tallow is meticulously rendered, purified, and blended with calming botanicals. Nova is especially designed for sensitivity, while Origin supports a balanced skin barrier.

Does it have a scent?

Each formula carries a subtle, natural aroma — no perfumes, no masking agents. You may notice hints of smoked earth, resin, and warmth. It’s intentional.

Can I use Prime and Origin together?

Yes — and we recommend it. Origin is your daily foundation. Prime is your intensive rejuvenation ritual. Use them alone, or layer depending on need.

How long does a jar last?

Used daily, Origin lasts 6–8 weeks. Prime, applied sparingly, can last 2–3 months. These are rich formulations — a little is enough.

Ethics & Sourcing

Do you test on animals?

Never. Our formulas are tested on willing humans — not animals.

Is your beef tallow ethically sourced?

Yes. We partner with small, regenerative farms in the Alps. Each batch is traceable, and every ingredient selected with care.

Are your products vegan?

No. Tallow, by nature, is animal-derived. We honour its use by keeping our formulations pure, effective, and respectful.

Use & Ritual

How should I store my balm?

Cool, dry, and away from direct sunlight. Like a fine oil or aged tincture, it appreciates consistency.

Can I use it on other areas of the body?

Absolutely. While crafted for the face, Origin and Prime work beautifully on neck, décolleté, or any skin that calls for care.

Orders & Shipping

Where do you ship?

We ship across the EU. Full details available at checkout.

When will my order arrive?

We ship daily. Most EU orders arrive within 5–7 days.

Do you offer free shipping?

Yes - we offer free shipping on all orders.

Can I return a product?

Due to the nature of skincare, we do not accept opened returns. But if something isn’t right, email us to team@oxlabs.com — and we’ll make it right.

About Ox Labs

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©2025 ox labs BV. All Rights Reserved.

About Ox Labs

Stay in touch

Stay in touch

©2025 ox labs BV. All Rights Reserved.

About Ox Labs

Stay in touch

Stay in touch

©2025 ox labs BV. All Rights Reserved.